2-1-1 Information & Referral

A national program of United Way, 2-1-1 helps people across Summit County find local resources when they don’t know where to turn for help.

Simply dial 2-1-1 to speak to a trained professional, or text “211SUMMIT” to 898-211 for referrals to utilities and food pantries.

The service is free and confidential and is offered 24 hours a day, seven days a week. 2-1-1 has information on over 10,300 different services for Summit County residents, including supplemental food and nutrition programs, substance abuse treatment, disaster services and more.
 


 

You can also use 2-1-1 to schedule a free one-on-one appointment with a trained financial coach at the Financial Empowerment Center in Kenmore, or to sign up for free tax preparation services through United Way’s Volunteer Income Tax Assistance (VITA) program.

2-1-1 helps connect people to services such as:

  • Food
  • Housing and Shelter
  • Utilities and Transportation
  • Clothing and Household Items
  • Jobs and Public Benefits
  • Health Care
  • Mental Health Care
  • Substance Abuse Treatment
  • Legal Assistance
  • Tax Preparation Assistance
  • Education Programs
  • Seasonal Services
  • Local Government Services
  • Volunteer and Donation Opportunities
  • Disaster Services

2-1-1 helps people of all ages, including youth and families, seniors, individuals with disabilities, individuals with health conditions, veterans and active military personnel and ex-offenders.


EMERGENCY FOOD LINE

2-1-1 makes appointments for several local food pantries. To make a food pantry appointment, please call 330-376-4850 between 9:00 am to 2:00 pm weekdays. We apologize for any difficulty you may experience getting through as this service is in very high demand. Please call 2-1-1 or text “211SUMMIT” to 898-211 for referrals to walk-in food pantries.


2-1-1 IS THE ENTRY POINT TO MANY SERVICES

2-1-1 is a community resource and is used as the entry point or information hotline for various programs such as the Financial Empowerment Center and United Way’s Volunteer Income Tax Assistance (VITA) program. Please contact United Way of Summit County to discuss possible partnership opportunities.


2-1-1 SUPPORTS UNITED WAY’S BOLD GOALS

Meeting the basic needs of Summit County residents is key to United Way’s Bold Goals. By providing a robust point of contact for individuals and families in crisis, United Way helps residents build the foundation they need to make gains in education and financial stability and overcome addiction.


FREQUENTLY ASKED QUESTIONS

What is 2-1-1?

2-1-1 is an easy to remember phone number that connects individuals with resources in their local community.

Is 2-1-1 free?

Yes. All 2-1-1 services are absolutely free.

Is 2-1-1 always available?

Yes, 2-1-1 is staffed with trained professionals 24 hours a day, 7 days a week.

Is my call confidential?

Yes. Your call is completely confidential. Our 2-1-1 specialists will ask for basic information, including age and zip code, in order to provide an appropriate 

referral.

Is 2-1-1 available in other locations?

2-1-1 is available to approximately 94% of the U.S. population. In 2017, 2-1-1 responded to more than 13.4 million phone requests for help in the United States. Click here to learn more about the 2-1-1 system and search for 2-1-1 services in other parts of the United States.